Working Outside the Tech Bubble

Annual note to self – most of the world exists outside the tech bubble.

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We have a summer home in New England in a semi-rural area, just ~10,000 people in town, with a potato farm across the street. Drive down the road and you can see the tall stalks of corn waving on other farms. Most people aren’t in tech or law or teaching in universities; they fall solidly in what is called working-class. They work as electricians, carpenters, plumbers, in hospitals, restaurants, as clerks, office managers, farmers, etc. They have solid middle-class values of work, family, education and country – work hard, own a home, have a secure job, and save for their kids’ college and their retirement.

This summer I was sitting in the Delekta Pharmacy in the nearby town of Warren having a Coffee Cabinet (a coffee milkshake).  It’s one of the last drugstores with a real soda fountain. The summer tourists mostly come through on the weekend but during the week the locals come by to gab with the guy behind the counter. There are four small wooden booths along the wall in front of the fountain, and as I drank my Cabinet I got to overhear townie conversations from the other three booths.

Unlike every cafe I sit in the valley or San Francisco, their conversations were not about tech.

While they own tech, smartphones and computers, most can’t tell you who the ex-CEO of Uber is, or the details of the diversity blowup at Google. More important issues dominate their daily lives.

I was listening to one guy talk about how much his mortgage and kid’s college expenses were increasing while he hadn’t gotten a raise in three years and was worried about paying the bills. A woman talked about her husband, and how after 21 years as an electrician in the local hospital, he had just been laid-off. Others chimed in with their stories, best summarized by a feeling of economic anxiety. Of being squeezed with no real exit.

It was a long time ago, but I knew the feeling well.

I grew up in New York in a single-parent household that teetered on the bottom end of what today we’d call working class. My parents were immigrants and when they were divorced my mother supported us on the $125 a week she made as a bookkeeper. The bills got paid, and we had food in the house, but there was nothing extra left. No vacations. New clothes were bought once a year before school.

Years later when I got out of the Air Force, I installed broadband process control systems in automobile assembly plants and steel mills across the industrial heart of the Midwest. I got to see the peak of America’s manufacturing prowess in the 1970s, when we actually made things – before we shipped the factories and jobs overseas. I hung out with the guys who worked there, went bowling and shooting with them, complained about the same things, wives, girlfriends, jobs and bosses, and shared their same concerns.

Listening to these conversations in the Pharmacy, and the other stories I have heard as I explored the small towns here, reminded me that people I grew up with, served with and others I worked with, still live in this world. In fact, more than half of Americans fall into the working class. And the conversations I was listening to were a real-life narrative of the “middle-class squeeze.” While the economy has continued to grow, in the name of corporate efficiency and profitability we’ve closed the shipyards and factories and moved those jobs overseas. The bulk of those gains have ended up in the pockets of the very affluent. Income inequality stares you in the face here. The level of despair is high. The small city next to us has been hard hit in the opioid crisis: 63 people died last year.

My annual trek out here reminds me that that I live in a Silicon Valley bubble—and that a good part of the country is not reading what we read, caring about what we care about or thinking about what we think about. They have a lot more immediate concerns.

It’s good to spend time outside the bubble –  but I get to go back. My neighbors here, people in that pharmacy and the many others like them can’t. In the U.S. people used to move to where the jobs are. But today, Americans are less mobile. Some are rooted, embedded in their communities; and some are trapped — because housing is unaffordable where the better paying jobs are. And the jobs that are high paying are not the jobs they built their lives on. Likely their circumstances won’t have changed much by the time I return next year.

I don’t know how the people I listened to and talked to voted, but it’s easy to see why they might feel as if no one in Washington is living their lives.  And that the tech world is just as distant as Hollywood or Wall Street.

There isn’t an app to fix this.

You adapt, or you adopt, or you die

I was in Boston and stopped by the Harvard Business Review for their IdeaCast podcast. I shared my current thinking about innovation in companies and government agencies. The interviewer, Curt Nickisch was great and managed to get me to summarize several years of learning in one podcast.  He even got me to tell my Steve Jobs interview story.

It’s worth a listen.

Listen to the entire interview here:

Or listen to just parts of the interview:
3:29 Entrepreneurs make their own luck
4:35 The difference between an idea and an entrepreneur
5:18 Why entrepreneurship thrived in Silicon Valley
7:10 The pay-it-forward culture
7:53 Failure as part of the process
9:32 When I was more wrong than anyone on earth
11:20 Steve Jobs on Customer Development
12:38 The first time I did customer discovery
14:49 Engineers built products for themselves and the “next bench”
15:27 Why MBA’s avoided Silicon Valley
16:01 20th century investors were not entrepreneurs
16:45 Startups are not smaller versions of large companies
18:18 We needed a management stack for innovation
19:17 HBR and the Lean Startup and corporations
20:09 Why Lean fails in corporations
20:45 Startups can do anything, companies can only do what’s legal
22:0o The team
22:23 Rewards
23:00 What will drive continuous corporate innovation?
24:01 Innovation Theater
24:39 Innovation at speed
25:27 You adapt, or you adopt, or you die

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