How to Set Up a Corporate Innovation Outpost That Works

This is the second in a series about the changing models of corporate innovation co-authored with Evangelos Simoudis. Evangelos and I are working on what we hope will become a book about the new model for corporate entrepreneurship. Read part one on the Evolution of Corporate R&D.

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Innovation and R&D Outposts
For decades large companies have set up R&D labs outside their corporate headquarters, often in foreign countries, in spite of having a large home market with lots local R&D talent. IBM’s research center in Zurich, GM’s research center in Israel, Toyota in the U.S are examples.

These remote R&D labs offered companies four benefits.

  • They enabled companies to comply with local government laws – for example to allow foreign subsidiaries to transfer manufacturing technology from the U.S. parent company while providing technical services for foreign customers
  • They improved their penetration of local and regional markets by adapting their products to the country or region
  • They helped to globalize their innovation cycle and tap foreign expertise and resources
  • They let companies develop products to launch in world markets simultaneously

Other companies operating in small markets with little R&D resources in their home country (ABB, Novartis and Hoffmann-La Roche in Switzerland, Philips in the Netherlands and Ericsson in Sweden) pursued R&D outside their home country by necessity.

Internationalization of R&D

source: Market versus technology drive in R&D internationalization: M von Zedtwitz, Oliver Gassmann

Innovation Outposts Are Moving To Innovation Clusters
Today, large companies are taking on a decidedly 21st-century twist. They are putting Innovation Outposts into Innovation Clusters -in particular Silicon Valley – to tap into the clusters’ innovation ecosystems.

(An Innovation Cluster is a concentration of interconnected companies that both compete and collaborate. Silicon Valley, Herzliya in Israel, Zhongguancun for software and Shenzen for hardware in China are examples of technology clusters, but so was Detroit for cars, Hollywood for movies, Milan for fashion.)

In the last five years, hundreds of large companies have established Innovation Outposts (and here) in Silicon Valley. The charter of these Innovation Outposts is to monitor Silicon Valley for new innovative technologies and/or companies (as emerging threats or potential tools for disruption) and then to take advantage of these innovations by creating new products or investing in startups.

While that’s the theory, the reality is that to date, most of these Innovation Outposts are at best another form of innovation theater – they make a large company feel like they’re innovating, but very few of these outposts change a company’s product direction and fewer impact their bottom line.

Companies who want their investments in Silicon Valley to be more than just press releases need to think through an end-to-end corporate outpost strategy.

This series of posts offers companies the tools to develop an Innovation Outpost strategy:

  • Determining whether a Corporate Innovation Outpost is necessary
  • Planning how to establish an Innovation Outpost
  • Deciding how to expand the Outpost

Sense and Respond

The first objective of an Innovation Outpost is to sense, i.e., look for or monitor the development of potential innovations that:

  1. Can become threats that could lead to the disruption of the corporate parent. For example, American Express’s Silicon Valley Innovation Outpost is monitoring innovations in financial technologies that are created by companies such as Square. Evangelos and I are in the process of developing a tool for diagnosing corporate disruption through innovations pursued by startups.
  1. Would allow the corporation itself to be disruptive by entering adjacent markets to the ones it currently serves or creating and introducing novel and disruptive offerings for new markets. For example, USAA is looking for software innovations that will enable it to introduce Usage-Based Insurance products to disrupt the car insurance market.

The second objective of the corporate Innovation Outpost is to respond to identified threats and potential opportunities. Companies tend to set up their outposts to respond in one of five ways:

  1. Invent: They establish project-specific advanced development efforts like Delphi Automotive’s autonomous car navigation project or broader Horizon 3 basic research efforts that take advantage of, or investigate, technologies and business models the innovation ecosystem is known for in order to create new products and services. For example, Verizon’s Silicon Valley R&D center focuses on big data and software technologies, as well as online advertising-based business models. Sometimes these Horizon 3 research efforts may be associated with a moonshot the corporation would like to pursue as is the case with Google (Google Car), Apple (iPhone) and IBM (Watson).
  1. Invest: They allocate a corporate venture fund that invests in startups working on technology and/or business model innovations of interest. For example, UPS recently invested in Ally Commerce in order to understand the logistics opportunities arising from manufacturers selling directly to consumers rather than through distributors.
  1. Incubate: They support the efforts of very early stage teams and companies that want to develop solutions in areas of interest–for example, Samsung’s incubator focuses on startups working on the Internet of Things—or they experiment with new corporate cultures and work environments –for example, Standard Chartered Bank’s startup studio.
  1. Acquire: Companies buy startups in order to access both the innovations the startups are developing and their employees, and in the process inhibit competitors from getting them. For example, Google acquired several of the robotics startups that had what was considered the best intellectual property.
  1. Partner: Collaborate with startups in order to develop a disruptive new solution using their innovations along with the corporations or to distribute innovative solutions the start up has developed. For example, a few years ago Mercedes partnered with Tesla in batteries for electric vehicles.

After working with over 100 companies, Evangelos and I clearly see that some of these five responses are more effective than others. Moreover, the speed of the response is as important as the ability to respond.  Corporations that establish Innovation Outposts often lose on speed, not on their ability to sense. What makes an outpost an effective contributor versus one that’s simply an expense item starts back at corporate headquarters with a company’s overall innovation strategy. So before we talk about the tactics of establishing an outpost, lets think about what types of discussions and decisions should first happen at the “C-level” before anyone leaves the building.

Lessons Learned

  • Companies are establishing Innovation Outposts in Silicon Valley
  • They do this to sense and/or respond to technology shifts
    • Sense means monitor the development of potential innovations that can become threats or would allow the corporation to be disruptive
    • Respond means, Invent, Invest, Incubate, Acquire or Partner
  • Most of these Innovation Outposts will become Innovation Theater and fail to add to the company

The next post will describe The Six Critical Decisions to Make Before Establishing an Innovation Outpost.

6 Responses

  1. I love the series, but I am baffled by the last part of this one. A waterfall-diagram to make a decision whether to move into stage 3? That’s the surest way to kill it. The Outpost cannot survive or does not fulfill its purpose, when the process is not lean. Corporate processes and risk-avoidance will creep in. I think this last part must be smarter…

    Like

    • Mario,
      The product development process is Lean but getting products approved for development in an Innovacion Outpost requires corporate buy-in.

      What am I missing?
      What would you suggest?
      steve

      Like

      • Steve, I think the corporate decision process also needs a lean version, not just the development process. I worked for 12 years in such an outpost (SAP Labs in Palo Alto) and 3 years in the SAP HQ in Germany, so I know and lived both sides of the attitude (I am not kidding here, I changed a lot as well through that process).

        While the development process moved from waterfall to lean, the decision processes did not. That’s where the innovation stopped.
        There are multiple reasons for that: from regarding an outpost just as “the guys that have fun” versus “we in the HQ do the real work”, to politics in HQ that put the outpost in a corner.

        Here is what IMHO helped improve the situation of the outpost:
        1) having even multiple outposts in other locations that weaken politics in HQ
        2) having a board member living and working in the Outpost. SAP had Shai Agassi and then Vishal Sikkha (the CTOs) as boardmembers living there. That forced others to come to SV to meet with them there and thus experience the SV and get out of their sheltered lives in HQ (basically they can play with themselves there, when you have 20,000 people there. There is no urgency for them to go beyong their own company’s thinking). A board member living here can also speed up such a decision process, as you don'[t have to explain it to them in lengthy details, but they themselves know it and can advocate amongst their fellow boardmembers.
        3) the sheer size of the outpost that it grew to (its not really an outpost anymore) with now approx 3,000 people all over the Bay Area (thanks to hiring and acquisitions).
        4) Personally, I experienced a huge roadblock with the internal legal department. Their policies are setup to protect the deep pockets of the company or as they said “to protect innovation.” But as an outpost you must violate policies, and that’s when they come after you. If the business owners are not empowered to make the decision, but legal is running the show, then the outpost is on losing ground. You can’t even try, because it typically violates an internal policy. Especially in corporations that are non-founder run anymore, legal gains a lot of power. And legal is not here to give you risk assessments and options ranging from less risky to high risk, but they see their role to minimize risk. And that often means: we are taking no risk.

        Like

        • Mario,

          Got it. And we couldn’t agree more.

          You’ve written a nice abstract for a few of the prescriptions in our corporate entrepreneurship book and you’ve predicted what the next few blog posts are going to describe!

          However, the decision process in these first four blog posts wasn’t written for 1% like you who have lived and get it, it was a checklist for the nearly 200 companies that have traditional leadership who are in the process of setting up Outposts in Silicon Valley now. For those companies we thought the posts could offer a set of blocking and tackling tools to get the basics right.

          Stay tuned for the posts for what the future of the Innovation Outpost and Corporate Innovation will look like.

          steve

          Liked by 1 person

  2. Steve, great post, as usual.

    Do you believe only large companies can afford such an approach or could it be scaled down for smaller businesses? Any recommendation or case study for the mid-size ($1-2bn) multinationals segment? Any “minimum viable outpost model”?

    I am the Innovation & Change Manager for such a business and feel the pressure of disruption risk. We are in B2B low-margin-high-volume services, and usually compete on cost efficiency. The pursuit of innovation is a clear direction. An outpost a clear option. How to do it – and how to sell it internally – less so.

    Luca

    Like

  3. Another terrific entry to a brilliant series. Thanks for taking the time Steve, the Internet is a better place with you writing on it

    Like

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