Comments on: SuperMac War Story 3: Customer Insight Is Everyone’s Job

By: Piotr

Piotr — Thu, 13 Oct 2011 14:26:59 +0000

Dear Steve,
thanks for a blog and very useful informations. I am just after watching your video on ecorner at Stanford. Have you published your books in an electronic format? Have ever been your books translated to Polish?

Kind Regards & Greeting from Poland
Piotr

By: Carmel Gerber

Carmel Gerber — Sat, 26 Sep 2009 16:06:44 +0000

I love your blog! I’ve learned so much! Thanks for sharing!

By: Claire Barry

Claire Barry — Sat, 18 Apr 2009 04:10:42 +0000

Hi Steve,

Memory Lane! I do remember that those customer questioneers were our ticket to the weekly staff meeting Hope you are doing well, I’m moving back to the Bay Area with my kids this summer, would love to catch up.

Best, Claire

By: Alvin

Alvin — Sat, 11 Apr 2009 06:03:36 +0000

Cool. Thanks for the link. $7 shipping is not too bad.

By: Ex Back

Ex Back — Thu, 09 Apr 2009 09:45:39 +0000

Not that I’m impressed a lot, but this is a lot more than I expected when I found a link on SU telling that the info here is awesome. Thanks.

By: Apolinaras Sinkevicius

Apolinaras Sinkevicius — Tue, 31 Mar 2009 06:26:20 +0000

Great story! It reminded me of “earlier days”, when I was just starting out in running business operations for startups. I had two mentors with impressive backgrounds hammering into my barely 20-something head full of ego and visions of grandeur that I must always have dirt under my nails or I will fail. As I have progressed in my career, I have realize how right they were. Nothing replaces first-hand experience, first-hand facts, and being in touch with what your internal and external customer wants. At the end of the day, they do pay your bills.
I wrote an article on this subject on my blog: http://leanstartups.com/2009/03/want-to-be-great-ceo-get-your-nose-in-it.html
Would love to hear your feedback.

By: bjorn

bjorn — Mon, 23 Mar 2009 17:18:37 +0000

these stories really livened up the whole concept of “customer discovery” for me..

i have your book, but stopped at the 4th chapter.. am going to learn from marc andressen and either finish it or absorb it thru osmosis by putting it under my pillow..

looking fwd to more of such stories on this blog =D

By: steveblank

steveblank — Mon, 23 Mar 2009 00:11:06 +0000

Alvin, you can buy the book online at http://www.cafepress.com/kandsranch They ship to the Philippines.

By: Hazem Awad

Hazem Awad — Sat, 21 Mar 2009 22:12:11 +0000

Hi Steve,
Thanks a lot for these articles. I particularly liked the simple idea of “everyone going to call customers twice a week”. The “what did I learn so far” is also a valuable summary.

By: Mr. Darcy Murphy

Mr. Darcy Murphy — Sat, 21 Mar 2009 21:46:24 +0000

I’m really impressed with your stories – in fact, that’s what I like about this blog the most, you’re writing stories.

I’ve never said this before on a blog, but I can’t wait for your next post.

By: Alvin

Alvin — Sat, 21 Mar 2009 19:02:05 +0000

Great stuff! I read all your posts today and can’t wait for the next one. It is pity that I can’t get hold of your book because it’s not available in a local bookstore (in the Philippines).

By: Anshul

Anshul — Sat, 21 Mar 2009 13:54:36 +0000

Interesting and insightful… When is the next part coming out? And why have you split this into so many parts? Would love to read that whole thing at one go….